Google removes YouTube from Amazon

Google removes YouTube from Amazon

Google pulls YouTube access from the Amazon Echo Show without warning because it 'violated the terms of service'

  • Google, which owns YouTube, has removed support for the app on Echo Show
  • Amazon claims that there is 'no technical reason' for this decision
  • But Google says that Amazon has created a 'broken user experience'
  • The Echo Show had displayed YouTube videos without integral features
  • It is unclear how many users have been affected by the decision 

Published: 05:10 BST, 27 September 2017 | Updated: 15:18 BST, 27 September 2017

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In a rare public feud, Amazon has said that its Echo Show devices could no longer play videos from YouTube because the site's parent, Google, stopped supporting the service. 

While Amazon claims that there is 'no technical reason' for the decision, Google says that Amazon's use of YouTube on the Echo Show created a 'broken user experience.' 

Experts are describing the removal of YouTube as a 'bit of a blow' to Amazon, as a big chunk of the possible video content you could watch on Echo Show is now gone.

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In a rare public feud, Amazon has said that its Echo Show devices could no longer play videos from YouTube because the site's parent, Google, stopped supporting the service

WHY HAS YOUTUBE BEEN REMOVED? 

While Amazon claims that there is 'no technical reason' for the decision, Google said this wasn't the case. 

'We've been in negotiations with Amazon for a long time, working towards an agreement that provides great experiences for customers on both platforms,' it said in a statement. 

'Amazon's implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. 

'We hope to be able to reach an agreement and resolve these issues soon.'

The Echo Show had displayed YouTube videos without integral features, from video recommendations to channel subscriptions.  

In a statement, Amazon said: 'As of this afternoon, Google has chosen to no longer make YouTube available on Echo Show, without explanation and without notification to customers. 

'There is no technical reason for that decision, which is disappointing and hurts both of our customers.'

Google, owned by Alphabet, said instead that the development was no surprise.

'We've been in negotiations with Amazon for a long time, working towards an agreement that provides great experiences for customers on both platforms,' it said in a statement. 

'Amazon's implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. 

'We hope to be able to reach an agreement and resolve these issues soon.'

The Echo Show had displayed YouTube videos without integral features, from video recommendations to channel subscriptions.  

It is not clear how many customers were affected. 

Amazon only started selling the Echo Show in June, which comes with a touchscreen and responds by voice command.

Amazon's suite of Echo devices, including the Echo and Echo Dot, have outsold the voice-controlled Google Home, according to research firm eMarketer. 

The Echo Show had displayed YouTube videos without integral features, from video recommendations to channel subscriptions 

AMAZON'S ECHO SHOW

- Seven inch touchscreen can be used to make video calls

- Available in black or white

Weighs 2.6 pounds (1.1 kilograms) 

- Officially launched in US on June 28

- Retail price of 9.99 (£179)

- Eight microphones

- Beam-forming technology

- Noise cancellation

- Dolby-powered speaker 

Amazon has ambitions to make it normal for people to control computers by voice - and to place orders for its online retail business by voice, too.

'It's a bit of a blow to Amazon,' said analyst Jan Dawson of Jackdaw Research. 

'YouTube is one of the big video services that they had in addition to their own. 

'For that to disappear means a big chunk of the possible video content you could watch on Echo Show is now gone.'

Among recent tech standoffs, Amazon had stopped selling Apple's TV players in 2015 because they did not support its Prime Video service.

The two finally reached an agreement earlier this year.

'Things get harder for end users because these companies can't get along,' Ms Dawson said.

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